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Privacy Policy

Last updated: June 2026

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This Privacy Policy explains how Inline Electrical collects, uses, and protects your personal information when you use our website or our electrical services.

We are committed to safeguarding your privacy and ensuring your personal data is handled securely and lawfully in accordance with the UK GDPR and Data Protection Act 2018.

 

1. Information We Collect

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We may collect the following types of personal information:

  • Contact details such as your name, address, email, and phone number.

  • Job details including property access information, electrical installation details, and project notes.

  • Payment information (processed securely through our payment provider; we do not store card details).

  • Website usage data such as IP address, browser type, and pages visited (via cookies).

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2. How We Use Your Information

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We use your information to:

  • Provide electrical services, testing, inspections, and quotations.

  • Communicate with you about appointments, updates, and enquiries.

  • Issue invoices, certificates, and documentation (e.g., EICRs, Minor Works Certificates)

  • Improve our website and customer experience.

  • Maintain our business records and comply with legal obligations.

We do not sell or share your data with third parties for marketing.

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3. Legal Basis for Processing

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We process your personal data under the following lawful bases:

  • Contract – to provide the services you request.

  • Legal obligation – for issuing certificates, safety records, and tax purposes.

  • Legitimate interests – to run and improve our business.

  • Consent – for optional marketing communications (if applicable).

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4. How We Store and Protect Your Data

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We take data security seriously. Your information is stored securely using appropriate technical and organisational measures to prevent unauthorised access, loss, or misuse.

Where third‑party systems are used (e.g., invoicing software, email providers), they are chosen for their strong security standards.

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5. Sharing Your Information

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We may share your data only when necessary, such as with:

  • Regulatory bodies (e.g., NICEIC, NAPIT) when certificates require registration.

  • Subcontractors working on your project (only when essential).

  • Payment processors.

  • Legal or governmental authorities if required by law.

We never share your data for advertising or unrelated purposes.

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6. Cookies

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Our website may use cookies to:

  • Improve website performance.

  • Analyse visitor behaviour.

  • Enhance user experience.

You can control or disable cookies through your browser settings.

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7. How Long We Keep Your Data

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We keep your information only as long as necessary, typically:

  • 6 years for financial and legal records.

  • As long as required for warranty, certification, or safety documentation.

  • Shorter periods for general enquiries unless a job is booked.

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8. Your Rights

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You have the right to:

  • Access the personal data we hold about you.

  • Request corrections to inaccurate information.

  • Request deletion of your data (where legally possible).

  • Object to or restrict certain types of processing.

  • Withdraw consent for marketing at any time.

To exercise your rights, contact us using the details below.

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9. Contact Us

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If you have any questions about this Privacy Policy or how we handle your data, please contact:

 

Inline Electrical  Email: admin@inlineelectrical.org  Phone: 01255 375065 

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10. Changes to This Policy

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We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

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