Refund Policy

Last updated: June 2026

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At Inline Electrical, we aim to provide high‑quality electrical services and customer satisfaction. This Refund Policy explains when refunds may be offered and how we handle cancellations or issues with our work.

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1. Services Provided

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Our work includes electrical installations, repairs, inspections, testing, and certification. Because these are professional services rather than physical goods, refunds are handled differently from retail purchases.

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2. Cancellations

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Customer Cancellations

• More than 24 hours notice: No cancellation fee.

• Less than 24 hours notice: A call‑out or cancellation fee may apply to cover lost time and travel.

• On arrival or after work has begun: The full call‑out fee will be charged.

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Our Cancellations

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If we need to cancel or reschedule due to unforeseen circumstances, we will notify you as soon as possible and rearrange at a convenient time.

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3. Refunds for Services

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Refunds may be offered in the following situations:

• Work was not completed as agreed.

• A genuine error was made by our team.

• You were charged incorrectly.

• A service was paid for in advance but later cancelled by us.

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Refunds are not typically offered for:

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• Completed work where the service was delivered as described.

• Issues caused by pre‑existing faults or unsafe installations outside our control.

• Customer‑supplied parts that fail or are unsuitable.

• Changes of mind after work has been completed.

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4. Faults or Issues After Work

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If you believe there is a problem with work we have carried out:

• Contact us within 14 days of the job.

• We will arrange a revisit to inspect the issue.

• If the fault is due to our workmanship, we will fix it at no extra cost.

• If the issue is unrelated to our work, additional charges may apply.

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We stand by the quality of our services and aim to resolve any concerns quickly and fairly.

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5. Deposits

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Some larger jobs may require a deposit to secure materials or booking slots.

 

Deposits are:

• Refundable if we cancel the job.

• Non‑refundable if the customer cancels after materials have been purchased or work has began.

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6. How Refunds Are Issued

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Approved refunds will be processed using the same payment method used for the original transaction. Refunds are typically issued within 5–10 working days.

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7. Contact Us

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If you have questions about this Refund Policy or need to request a refund, please contact:

 

Inline Electrical  Email: admin@inlineelectrical.org  Phone: 01255 375065